Virtual waiting room for patients amid COVID-19 invented by university students
A group of university students recently invented QQueue - an app that allows patients to virtually wait in line, reducing waiting time and the chance of groups gathering in public spaces.
The team behind QQueue at the Award Ceremony. (Photo: Bich Van)
HCM City (VNS/VNA) - A groupof university students recently invented QQueue - an app that allows patientsto virtually wait in line, reducing waiting time and the chance of groupsgathering in public spaces.
The group comprisesfour IT students – Vo Quoc Thang, Nguyen Thi Bich Van, Pham Tran HienDung and Huynh Bao Di – from the University of Science under the Vietnam NationalUniversity-Ho Chi Minh City. The app helped them win the Incentive Awardfrom the University’s Creative Idea Contest 2020.
“At vulnerabletimes like during the COVID-19 pandemic, hospitals run risks of overcrowding,and the longer patients have to wait on premises, the higher the risk ofspreading and catching the virus,” Van said:
Combined with personalexperiences of having to wait for hours at the hospital for a diagnosis, thegroup decided to work on this app.
Currently the group iscollaborating with a hospital in Binh Thanh district in HCM Cityto improve and update the app.
“The differencebetween QQueue and other apps is that it focuses on the complete process ofwaiting throughout different procedures requiring lining up, like getting anumber, paying fees, having a clinical examination, getting the medicine,etc,” Van said.
The application hassix main features: waiting in line, announcing patients’ turns,looking for hospitals and queues, saving virtual health records, andestimating the time of a visit.
“The application usesalgorithms to minimise waiting time. Since patients can search for hospitalsand queue in advance, they can estimate the time to get to the hospital rightbefore their appointment. AI will allow people to spend waiting time moreefficiently,” Van said.
In the future, thegroup is planning to allow online payments with e-wallets as well as medicinedeliveries in collaboration with pharmacies. The virtual waiting room designfrom QQueue can be applied to many other administrations, banks and governmentoffices./.
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The team behind QQueue at the Award Ceremony. (Photo: Bich Van) 
