Vietnam Airlines opens new 24/7 customer service centre
Vietnam Airlines has partnered with IT infrastructure provider Sabre Vietnam to launch a brand-new customer service centre offering 24/7 service, including on holidays, in Hanoi.
Vietnam Airlines has launched a brand-new customer service centre offering 24/7 service. (Photo: VNA)
Hanoi (VNA) – Vietnam Airlines has partnered with IT infrastructure providerSabre Vietnam to launch a brand-new customer service centre offering 24/7service, including on holidays, in Hanoi.
Customerscan call 1900 1100 or 1900 1800 (exclusively for members of the airline’sloyalty programme Lotusmiles) for support in booking, ticket changes andrefunds, baggage policy, meals, extra seats and more.
Speakingat the opening ceremony on July 1, the carrier’s Director General Duong TriThanh said Vietnam Airlines has been working to improve its services in thepast two years with fleet expansion, 4-star service upgrade and a new corporateidentity.
Improvingcustomer support is also part of its commitment to deliver world-class serviceand promote its image as a professional and caring carrier, he added.
Earlier at its annual shareholders’ meeting on June 20, the nationalflag carrier reported that it operated nearly 140,000 safe flights in 2016,carrying more than 20.6 million passengers, respectively increasing by 13percent and 21 percent.
The firm earned over 2.6 trillion VND (114.4 million USD) in pre-taxprofit, up 1.5 times from the previous year.
In 2017, the company aims to serve more than 22.5 million passengers andgain 87.9 trillion VND (nearly 3.87 billion USD) in consolidated revenue.-VNA
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Vietnam Airlines has launched a brand-new customer service centre offering 24/7 service. (Photo: VNA)
