Hanoi ranked 60th out of 63 provinces and cities in the Satisfaction Index of Public Administrative Services (SIPAS) in March, with 58.5 out of 100 points, according to the evaluation results on the National Public Service Portal.
The SIPAS 2024 results acknowledged the tremendous efforts by local administrations at all levels in implementing solutions to improve the quality of services for citizens.
The 2024 PAR Index achieved its highest average value to date – at 88.37%, up 1.39% from 2023, with all the 63 provinces and centrally-run cities scoring above 80%.
Vietnamese citizens had greater satisfaction with the administrative services provided by State agencies last year, according to the Satisfaction Index of Public Administration Services (SIPAS) 2023 announced by the Ministry of Home Affairs (MoHA) on April 17.
Hanoi is rolling out many programmes and plans to accelerate administrative reforms, aiming to improve the investment and business environment and satisfaction of organisations, people and enterprises about State administrative agencies’ service.
The northern province of Quang Ninh continued to take lead in the Satisfaction Index of Public Administration Services (SIPAS) and the Public Administration Reform Index (PAR Index) in 2022, heard an online meeting of the Government’s Steering Committee for Administrative Reform on April 19.
Quang Ninh is resolved to unceasingly improve the quality and effectiveness of administrative reform, said the top leader of the northeastern coastal province.
SIPAS (short for Satisfaction Index of Public Administration Services) aims to assess the quality of public services delivered by State administrative agencies. The index is made with five basic factors, including access to services, administrative procedures, public servants, service results, and receiving and handling of feedback.
The northern province of Quang Ninh is striving to achieve the highest possible growth in the fourth quarter and the whole year although the COVID-19 pandemic was forecast to remain complex.
The People’s Committee of Hanoi has ordered local public agencies to take stronger actions to improve its Satisfaction Index of Public Administration Services (SIPAS).
The measurement of public satisfaction on State services aims to objectively assess the quality of State administrative agencies’ services and their provision. It is based on five criteria: access to services, administrative procedures, civil servants, service outcomes and complaint settlement.
The northern province of Quang Ninh continues topping the 2020 Public Administration Reform (PAR) Index, the Government’s Steering Committee for Administrative Reform has announced.
The State Bank of Vietnam and the northern province of Quang Ninh continue topping the 2020 Public Administration Reform (PAR) Index, the Government’s Steering Committee for Administrative Reform announced on June 24.
The northern coastal province of Quang Ninh has set a goal to have modern industry and service sectors and become one of the region’s comprehensive and dynamic development hubs by 2025.
A video conference will be organised on May 19 to announce the Public Administration Reform (PAR) Index 2019 and the Satisfaction Index of Public Administration Services (SIPAS) 2019, according to the Ministry of Home Affairs (MoHA).
The Satisfaction Index of Public Administration Services (SIPAS) 2019 is scheduled to be released this April, according to the Ministry of Home Affairs (MoHA).
The northern province of Bac Giang will step up administrative reforms to provide both citizens and businesses with better public services, according to Chairman of the provincial People’s Committee Nguyen Van Linh.
The northern coastal province of Quang Ninh will further its efforts to hasten administrative reform in 2018 towards improving the province’s competitive capacity, said Secretary of the provincial Party Committee Nguyen Van Doc.
It is necessary to form a common method for the whole country to evaluate people’s satisfaction about public administration services, heard a teleconference in Hanoi on March 14.
