Positive feedback on public administration services: survey shows
A recent survey has found that people in 10 selected Vietnamese provinces and cities are generally satisfied with local public administration services.
VFF President Nguyen Thien Nhan speaks at a meeting on March 22 to review the coordination in conducting the survey (Photo: VNA)
Hanoi (VNA) – A recent survey has found that people in 10 selected Vietnamese provinces and cities are generally sati💧sfied with local public administration services.
The survey was conducted from September 29 to October 13, 2015 to calculate the Satisfaction Index of Public Administration Services.
It measures people’s satisfaction with six administration services: the granting of identification cards, land use certificates, house building permits, marriage certificates, birth certificates and the certification process. Those procedures are closely related to people’s daily lives, and represent both simple and complex administration services.
The targeted localities were Hanoi; Da Nang; Ho Chi Minh City; and the provinces of Quang Ninh, Lai Chau, Hung Yen, Ha Tinh, Dak Lak, Tay Ninh and Ca Mau.
Among nearly 12,000 respondents, 72.9 percent were satisfied with ID-card-making procedures, and 63.1 percent and 69.9 percent had positive assessments of the granting of land use certificates and house building permits, respectively.
Meanwhile, certification, marriage certificate and birth certificate-granting services respectively pleased 70.4 percent, 79.9 percent and 77.8 percent of those surveyed.
The respondents also said they highly value local public servants’ capacities, but still want more enthusiasm from them while they perform their duties.
Politburo member and Vietnam Fatherland Front (VFF) President Nguyen Thien Nhan said on March 22 that coordination among the Ministry of Home Affairs, the VFF and the War Veterans’ Association of Vietnam in carrying out the poll was meant to enhance the results’ objectivity.
The census will be expanded to all 63 provinces and cities, and many other administration services in the time ahead, he said, adding that authorities at all levels must consider the public’s satisfaction as an important criterion for administrative reforms.-VNA
The central province of Quang Binh has once again topped the Provincial Governance and Public Administration Performance Index (PAPI) for 2014 released recently by the Centre for Community Support Development Studies (CECODES).
The Vietnam Fatherland Front (VFF), the Ministry of Home Affairs (MoHA), and the Vietnam Veterans’ Association (VVA) on July 6 signed an agreement on collaboration in measuring satisfaction index of public administration services for 2015.
The recently approved plan on State administrative reform from 2016-2020 aims to improve institutions, and better personnel and administrative service quality.
Administrative reform in all fields is at the top of the agenda for HCM City this year as it bids to attract more foreign investment and improve the business climate.
In this era of global integration and digitalisation, the press must adopt modern multimedia models to not only meet increasing information and communication demands but also align with the broader socio-economic development of the country.
A master plan on implementation of recommendations accepted by Vietnam under the fourth cycle of the Universal Periodic Review (UPR) of the United Nations Human Rights Council (UNHRC) took effect on June 17.
Running until June 21, the festival brings together more than 80 central and local media organisations, featuring nearly 130 exhibition booths that cover the full spectrum of national life, encompassing economy, politics, culture, society, defence, security, and foreign affairs.
As of June 17, Ca Mau province had achieved its target of supporting the construction and renovation of 4,400 homes, with a total budget of over 235 billion VND (about 9 million USD).
Chairman of the Vietnam Journalists’ Association (VJA) Le Quoc Minh has called for technology to be leveraged not to replace identity, but to enhance it—allowing Vietnamese journalism to reach both local and global audiences.
In recent years, with strong support from the Party and State, and building on its tradition as a heroic news agency, the VNA has not only actively participated in OANA but also proactively proposed various ideas for cooperation, helping shape a fresh image of effective media collaboration in the digital era, said VNA General Director Vu Viet Trang.
The education sector has been one of the foundations playing a vital role in deepening Vietnam – New Zealand ties, said Prof. Damon Salesa, Vice-Chancellor of the Auckland University of Technology (AUT).
Tien Giang province has addressed the housing needs of 608 poor, near-poor, and policy-beneficiary families facing housing difficulties. Of these, 370 houses were newly constructed while 238 underwent major renovations.
Dr Pham Minh Hung from the University of Economics and Business under Vietnam National University, Hanoi, said the fixed-term contract mechanism is a correct step, liberating the entire system from traditional constraints which have long stood in the way of innovation.
The partnership will focus on studying and recommending LRT routes that connect the city’s transport network with urban development zones, industrial parks, and TOD areas. The research will cover Thu Dau Mot city and surrounding areas, with completion scheduled before August 15, 2025.
Media must not only serve as a channel for information but also act as a vanguard in shaping public opinion, combating misinformation, upholding the Party’s ideological principles, and reinforcing unity between Vietnam and Laos.
In Vietnam, the voluntary blood donation movement was first launched on January 24, 1994. In 2008, the Prime Minister established the National Steering Committee for Voluntary Blood Donation.
Currently, 20 Vietnamese citizens remain in Iran, including embassy staff and personnel. All are safe, mentally stable, and in regular contact with the embassy.
A VietnamPlus survey of 764 young people shows that 83.9% of Gen Z use smartphones to read news, only 12% use computers, and the rest access content via tablets.
GVB Startup 2025 attracted the participation of nearly 150 individuals and organisations from across Vietnam. The event seeks to promote bold and ambitious startup ideas and projects, contributing to the future of global innovation, and supporting startups through the provision of resources, networking opportunities, and market insights.
AI could not replace human judgment in verifying information and sensitive political events, and that humans remain the final gatekeepers of content, said Leonid Kovachich, head of the Asian department at Sputnik's international broadcasting division.
A veteran journalist of Argentina has praised the modern evolution of Vietnam’s press, which now serves a dual purpose: introducing Vietnam to the world while bringing global perspectives to domestic audiences.
VFF President Nguyen Thien Nhan speaks at a meeting on March 22 to review the coordination in conducting the survey (Photo: VNA)
