Patient satisfaction index reaches nearly 80 percent
The results of a pilot survey have shown the average patient satisfaction index (PSI) in Vietnam reached 3.98/5 that is some 79.6 percent of their expectation.
Patients register for health checkups at the National Haematology and Blood Transfusion Institute in Hanoi (Photo: congly.vn)
Hanoi (VNA) - 🌜The results of a pilot survey have shownthe average patient satisfaction index (PSI) in Vietnam reached 3.98/5 that issome 79.6 percent of their expectation.
The survey evaluated the in-patient satisfaction level towardshealth check-ups and examination services, which was revealed at a conferenceon March 27 in Hanoi. Speaking at the event, Deputy Minister of Health Nguyen VietTien said the survey aimed to determine the needs of patients and shortcomingsin the country’s healthcare system. The lessons learnt from the survey willhelp the health sector and hospitals improve their check-up and examinationservices. In the coming time, the country will launch more activities toraise patient satisfaction level, Tien added. The outcomes came from the pilot survey on patient satisfactionconducted from September 2016 to November 2017 by the Medical ServicesAdministration (MSA) under the Ministry of Health, in collaboration with theVietnam Initiative of Indiana University, according to MSA Director Luong NgocKhue. The survey arrived at the PSI by interviewing nearly 3,000in-patients who were discharged from 29 provincial and district hospitals in 29provinces and cities nationwide. It showed that among 29 provincial and district hospitals, fivewere rated very good, 16 good, eight fair and two average. Patients were askedabout their evaluation of the access to health examination and treatmentservices, as well as medical infrastructure. Patients were mostly satisfied with the access to healthexamination and treatment services, especially drug distribution andconsultation services. They were dissatisfied with medical infrastructure suchas bed and toilet and vehicles for patients. The patients also expressed lowsatisfaction towards examination and treatment expenses, despite more than 90percent of them being covered with health insurance. Another survey conducted by the MSA from December 2016 toDecember 2017, with more than one million responses submitted to its online portal,showed the country’s general in-patient PSI reached 75.6 percent.-VNA
The Ministry of Health’s Medical Examination and Treatment Department and Vietnam Initiatives at Indiana University, will pilot a patient satisfaction telephone survey. Similar surveys conducted previously were done online.
Hanoi plans to put up kiosks at hospitals for people to lodge complains or their dissatisfaction about health check-ups and treatment quality via a software.
Despite storm-related disruptions and flight delays, the organs were successfully transported via a combination of air and ground travel. All patients are currently stable and recovering well.
The patient, Tieu Viet But, born in 1970 and residing in Binh Tri commune, Binh Son district, the central province of Quang Ngai, was working aboard fishing vessel Qng – 95657TS when the incident occurred at 7:00 am.
All drugs entering hospitals must have a clear origin, so counterfeit drugs are only in the market, not in hospital, affirmed Minister of Health Dao Hong Lan.
To achieve its goal of becoming a developed nation by 2045, Vietnam is prioritising the integration of AI and digital tools into the training of future doctors, said Assoc. Prof. Dr. Nguyen Viet Nhung, Dean of Medicine at University of Medicine and Pharmacy, Vietnam National University (VNU) Hanoi.
Health experts called for collective disease prevention and integrated solutions to achieve zero dengue deaths in the country at an online talk show on June 14.
The PM called for closer, broader, and more effective cooperation with Vietnamese partners, guided by the principles of mutual benefit, joint efforts, shared outcomes, and common development, including promoting stronger public-private partnerships and collaboration with businesses.
Renowned for its expertise in complex surgeries, the hospital has attracted foreign patients seeking treatment for conditions such as kidney and urinary tract stones, urological and gastrointestinal cancers, and male reproductive disorders. Most procedures are performed using advanced techniques, including laparoscopy and robotic surgery. T
Leading Vietnamese companies specialising in respiratory and dermatological treatments, traditional medicine, immune support supplements, and functional foods will have an opportunity to connect with international distributors and secure export deals.
The project aimed to enable early detection and reduce the risk of dangerous complications, targeting patients with chronic diabetes, cardiovascular conditions and metabolic disorders.
A 2023 report by the Vietnam Health Economics Association estimated that the total cost of tobacco-related healthcare and economic losses reached 108 trillion VND (4.14 billion USD) annually – equivalent to 1.14% of GDP and five times higher than the budget revenue generated by the tobacco industry.
All eligible patients will receive surgical interventions and post-operative care in accordance with Vietnamese medical standards and global care protocols.
Medical screenings and surgical interventions for children with disabilities are being carried out at health centers across Dien Bien. So far this year, 242 children have been identified for diagnosis, treatment, surgery, and the provision of assistive devices.
The Red Journey has become the country’s largest and most effective blood donation campaign, leaving a strong impression on the national voluntary blood donation movement.
This case marks the ninth fetal cardiac intervention conducted in HCM City, and it was considered the most technically demanding to date due to the fetus’s extremely early gestational age and the severity of the condition as diagnosed with aortic atresia.
The groundbreaking ceremony took place one day after the VNVC Vaccine JS Company and Sanofi Group exchanged cooperation documents on vaccine production technology transfer under the witness of State President Luong Cuong and French President Emmanuel Macron.
Vietnam’s traditional medicine took centre stage at the International Congress Biopharm Nonclinical Development, BioNCiD 2025, held on May 25-26 in the Cuban city of Varadero, amid growing global interest in sustainable healthcare solutions.
Under the agreement, VNVC and Sanofi will gradually implement technology transfers to enable domestic production of several key Sanofi vaccines that are widely used in Vietnam. In addition, Sanofi will support VNVC in training human resources and quality management in vaccine research and manufacturing.
Despite the ongoing global circulation and unpredictable developments of SARS-CoV-2, the World Health Organisation (WHO) hasn’t issued new warnings about COVID-19, said the Ministry of Health.
Patients register for health checkups at the National Haematology and Blood Transfusion Institute in Hanoi (Photo: congly.vn)
