HCM City reviews people’s satisfaction of administrative reform
Ho Chi Minh City reviews people’s satisfaction of administrative reform
The pilot survey of satisfaction of local people and organizations for the administrative reform work in Ho Chi Minh City in 2018 was reviewed at a conference held by the municipal chapter of the Vietnam Fatherland Front (VFF) on April 11.
HCMCity (VNA) - The pilot survey of satisfaction of local people and organizationsfor the administrative reform work in Ho Chi Minh City in 2018 was reviewed ata conference held by the municipal chapter of the Vietnam Fatherland Front (VFF)on April 11.
The survey was carried out in five units through 1,200 questionnaires collectedfrom the list of people and organisations that completed their administrative processingrequest in the first quarter of 2018.
Questionnaires focused on the access to and use of administrative services, theprice and quality of services, and behavior of civil servants when interactingwith residents and representatives of organizations.
Vice President of the VFF’s municipal chapter Vu Thanh Luu said these are areasthat local organisations and people have great demand, especially construction andbusiness license.
The results showed that 92 percent of the respondents said they were satisfiedwith the behavior of civil servants of the municipal Department of Planning andInvestment, while the rate for the municipal Department of Constriction, thePeople’s Committees of District 1, District 12 and Hoc Mon district were 93percent, 92 percent, 91 percent, and 83 percent, respectively.
The rate of those who are not satisfied with the handling of publicadministrative procedures in the Department of Planning and Investment, theDepartment of Construction and the People’s Committee of District 1 was between4-10 percent.
Meanwhile,the rate for the People’s Committees of District 12 and Hoc Mon district are 12percent and 25 percent, respectively.
Director of the municipal Department of Construction Tran Trong Tuan underlinedthe need to pay more attention to doing this better in the coming time.
In 2019, the municipal VFF chapter plans to expand the survey to the city’sDepartments of Natural Resources and Environment, Justice, Health, Customs andTax; the People’s Committees of 24 districts and 319 communes, wards and towns.
Speaking at the event, Secretary of the municipal Party Committee Nguyen ThienNhan appreciated the pilot of the survey in this field, saying that it isnecessary to expand it in the coming time, towards promoting the efficiency of administrativereform in the city.
Thesurvey should focus on fields that have not yet received much satisfaction fromthe people, he said.-VNA
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