Hanoi takes action to better protect consumers’ rights
Hanoi will intensify educational campaigns to raise public awareness about the rights of consumers as part of efforts to better protect consumers’ interests.
Hanoi (VNA) – Hanoiwill intensify educational campaigns to raise public awareness about the rightsof consumers as part of efforts to better protect consumers’ interests.
The city’s Department ofIndustry and Trade held a conference on January 31 to plan activities torespond to the Day of Consumers’ Right 2018 launched by the Ministry ofIndustry and Trade under the theme of “Healthy business – Sustainable consumption”.
From April to July this year, communicationactivities will be conducted across the city’s wards and districts, enterprises and schools to popularise laws and regulations on consumers’ rights, with themunicipal radio and TV station to broadcast regular programmes on the issue.
The city will send officials tosouthern localities to learn from their experience in the field, whileupgrading the operation of the hotline on consumers’ right at 024.1081.
In addition, the city will run twopromotional campaigns in March, offering commodities at good prices toconsumers, with the participation of many supermarkets, trade centres, shopsand service chains.
Deputy director of the HanoiDepartment of Industry and Trade Nguyen Thanh Hai said businesses participatingin the promotional campaigns this year have shown more attention to consumers’rights through improving after-sale and customer care services. Many of them committo selling products of authentic origins and meeting declared standards.
Participants at the conferencesaid the launch of the Day of Consumers’ Right 2018 is useful in building ahealthy market, enhancing the sense of responsibilities of state managementagencies and related mass organisations as well as their coordination inprotecting consumers’ rights.-VNA
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Illustrative image (Source: VNA) 
